Refund policy

At Lailac Studio, customer satisfaction is important to us. We take great care to ensure that every product is thoroughly checked before dispatch. As most of our products include designer, customized, and boutique wear, we do not accept returns, exchanges, or refunds once an order has been placed and delivered.

We encourage customers to carefully review product descriptions, size charts, color details, and images before completing their purchase. Please note that slight variations in color may occur due to lighting, photography, and screen settings.

Damaged or Incorrect Items

In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receiving your order. To help us investigate the issue, kindly share:

• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue

Our team will review the request and, if found valid, provide an appropriate resolution at our discretion.

Order Cancellation

Orders cannot be cancelled once they have been processed or shipped. Please ensure all order details, including size, color, and delivery address, are correct before placing your order.

Contact Us

If you have any questions regarding your order or this policy, please feel free to contact us:

Lailac Studio
📞 Phone: 93915 43426

We appreciate your support and thank you for choosing Lailac Studio for your fashion needs. Our goal is to provide quality products and a smooth shopping experience for every customer.